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Enterprise Systems: The Three Cs of RFPs

Enterprise Systems: The Three Cs of RFPs
At the enterprise level, the RFP (Request for Proposals) process can be time-consuming and a lot of work. Writing the RFP is just one step; you must also invest time in managing the process (and the RFP team), including answering offerors' questions, evaluating their proposals, and making the final award. Fortunately, following project management best practices

Harvard Business Review: Survey Says? Identify Your Objectives

Harvard Business Review: Survey Says? Identify Your Objectives
When there's not a clearly defined objective, nice-to-know questions proliferate, making questionnaires too long, raising costs, complicating analysis, and lowering response rates. Ideally, surveys should take no more than twelve to fifteen minutes to complete. To limit survey length, Sangster recommends you ask yourself the following before composing questions:
- How well will the requested information help me meet my objectives?
- How much detail do I need?
- Can I get the desired information elsewhere?

News.com: HP, MIT delve deep with digital library

News.com: HP, MIT delve deep with digital library
The Massachusetts Institute of Technology and Hewlett-Packard on Monday unveiled a system for electronically archiving books, lecture notes and scientific data that potentially will serve as a model for academic libraries.

CLO Magazine: Corporate Universities: A Powerful Model for Learning

CLO Magazine: Corporate Universities: A Powerful Model for Learning
Examining the differences between corporate universities and traditional training departments can illuminate many of the weaknesses that have often existed in a company

elearning Magazine: Simulating Work: What Works

elearning Magazine: Simulating Work: What Works
Description of the EnterTech project which was developed to rapidly impart job skills to unemployed and underemployed persons.... The EnterTech simulation recreates a technology manufacturing plant in which students take on the role of new hires receiving new employee orientation and cross-training in core company functions. They start in the warehouse division as shipping and receiving clerks, move next into materials handling, and finish as material assemblers building and testing electronic equipment.

O’Reilly: Building Online Communities

O'Reilly: Building Online Communities
"Even if you have graduate degrees in sociology and psychology, the dynamics of human communities will still surprise you. Be very clear about your goals and the rules. Manage your expectations about user participation and groups wisely. Allow a little chaos. Use your common sense and best judgment. If there's an audience for your conversation, you'll find a community."
- Discussion at Slashdot

I3 Update: KM Standards: Do We Need Them?

I3 Update: KM Standards: Do We Need Them?
A well balanced article that takes a sincere look at both the pros and cons of KM standards, and suggests...
So do we need KM standards? Yes and no. We do need a well maintained and highly respected synthesis of good practice. No, we don't need inflexible frameworks promoted by standards afficionados... But in the end you must make your own judgement as to how valuable such standards are when compared to the numerous other rich source of knowledge you can access about knowledge management.

eLearn Magazine: E-learning in Japanese Universities

eLearn Magazine: E-learning in Japanese Universities
Although there has been a lot of activity in areas such as videoconferencing, so far use of the Internet within most Japanese universities has been restricted mainly to e-mail, marketing and distribution of printable material. There is growing concern about the prospect of competition from prestige universities overseas offering Web-based courses, but given the conservative nature of the Japanese higher education system it seems likely that Japan will continue to lag behind other countries in this arena for the foreseeable future.

Internetworld: On Target: The Key to Customer Relationships

Internetworld: On Target: The Key to Customer Relationships
The real return on investment is to build a lifetime value from each customer, not use technology to weed him or her out of the business entirely because they don't meet corporate criteria. The fact that so many companies still do this, however, is evidence enough of a failure of thinking and of business model.

Cool Game: Table Chase

Cool Game: Table Chase
Real nice Flash animation used to teach multiplication tables

Optimize: Model Behavior

Optimize: Model Behavior
A fast-paced economy requires flexible, adaptive structures that self-organize internally in response to external changes. Managers don't need pictures of hierarchy; they need visualizations of the wide-ranging connections that make up companies' learning systems. Rather than charts showing who reports to whom, they need charts to show who knows what and whom, and who works most often with whom. That's the purpose of organizational-network analysis, the application of social-network theory to organizations. ONA paints a much more accurate picture of how a company actually works, shares knowledge, and completes processes.

CIO: The Dangers of Efficiency

CIO: The Dangers of Efficiency
"The challenges of knowledge management in a post 9/11 world when national security conflicts with the public's right to know." -- The premise behind the debate further reinforces the notion that there's no one-size-fits-all approach to KM. Organizations and governments alike need to closely examine how KM fits within the context of their environment and then choose to apply its concepts

Jay Cross: eLearning is NOT important

Jay Cross: eLearning is NOT important
In his trademark entertaining way, Jay Cross points to where the real value of e-learning lies--in the doing and not in the learning...for all the learning is of no value to an organization if there is no change in the way things are done. Jay uses the examples of Dell, Sun, Unisys, and Cisco to drive home his views.

eLearn Magazine: Playing to Learn: Blending Learning with Stories, Games, Toys, and Simulations

eLearn Magazine: Playing to Learn: Blending Learning with Stories, Games, Toys, and Simulations Blended approaches to learning, which mix play and other techniques in a variety of media, help ensure that we are engaged, attentive, and fully involved in the process through which we master knowledge. By

eLearn Magazine: The Best of the Best

eLearn Magazine: The Best of the Best

Business Courier: ‘Special librarians’ handle research

Business Courier: 'Special librarians' handle research
When you seek legal expertise, you find a lawyer, when you seek tax advice, you find an accountant, and when you seek valuable information

The Chronicle: Phoenix Rises

The Chronicle: Phoenix Rises
Thanks to an increasing number of such students, Phoenix Online is one of the nation's largest online-university businesses in a growing field of private, for-profit competitors. For many years, the University of Phoenix's expansion into new classroom-based campuses around the country went largely unnoticed in traditional academe, which was focused on younger, full-time students. But the financial success of Phoenix's online operation has raised the visibility of the university and stirred new interest in its unique combination of business acumen and pedagogical focus.

University of Kentucky: The Comic Book Periodic Table

University of Kentucky: The Comic Book Periodic Table
A very interesting expertiment to use comics in describing elements of the periodic table. Here, each element links to a list of comic book pages involving that element. Cool!

Learning Circuits: Transitioning Technical Instructors to the Web

Learning Circuits: Transitioning Technical Instructors to the Web
Interesting article on how the New Horizon Computer Learning Centers planned and executed their transition to e-learning, especially live, synchronous learning... "Customer trainers and traditional New Horizons classroom instructors who want to teach in the synchronous environment take the New Horizons train-the-trainer course and certification for teaching online, which each instructor must go through before delivering their first class."

W3C: Web Content Accessibility Guidelines 2.0

W3C: Web Content Accessibility Guidelines 2.0
W3C published the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) as a Recommendation in May 1999. This Working Draft for version 2.0 builds on WCAG 1.0. It has the same aim: to explain how to make Web content accessible to people with disabilities and to define target levels of accessibility.

Mercury News: Tools coming for connecting information

Mercury News: Tools coming for connecting information
Dan Gillmor writes about new tools that help us make sense of all the information hitting us each day... "[w]e need more sophisticated methods for gathering, massaging and making connections among all the pieces of information that enter our lives each day -- everything from e-mail to Web pages to phone numbers and more."

FlashSim: How to Build Product Simulations with Flash MX

FlashSim: How to Build Product Simulations with Flash MX
While there is a lot of talk today in the e-learning world about the need for more interactivity and simulation, few if any tell you exactly how to build them.

CIO: Fed Up with Feedback

CIO: Fed Up with Feedback
Interesting article that attacks a software program that aims to automate performance evaluation.
"What's most pernicious (to me at least) about this software is that it "provides employees with continuous and timely feedback on all areas of their performance..."All areas" takes in a lot of ground, doesn't it? Imagine that you're sitting at your computer, writing up a report, and flashing on your screen is the latest feedback from your peers: "Bass, you were a little too grumpy at today's project meeting."

Digital Web Magazine: Client Centered Design

Digital Web Magazine: Client Centered Design
Unfortunately there is no general rule for the task of keeping a client's expectations within reasonable limits. Some clients are easily convinced by someone who knows what he's talking about, while others will rigidly maintain their point of view, aided by their nephews who've gone through a Front Page book and therefore know everything there is to know about Web sites... Nonetheless there are some specific rules.
- First of all, don't promise too much, which is an easier mistake to make than you'd think.
- Find out what the client expects from his site.
- Don't try to explain your job to the client.

Learning Circuits: E-Learning: The Second Wave

Learning Circuits: E-Learning: The Second Wave
"I'm not interested in courseware that's based on simple branching, hyperlinks with pop-ups, or student evaluation based on multiple-choice or matching questions. Show me multiple-path active simulations, complex branching with high levels of constructivist activities, and methods for individual feedback--and you've got my interest."

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