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Journal of Distance Education: Insights into the Nature of Online Community

Journal of Distance Education: Insights into the Nature of Online Community
"The reciprocal relationship between participation in online learning activities and the evolution of community centered the online course. Which came first? I suggest that participation in online learning activities exists before community, that it contributes to community, that it is the vehicle for maintaining community, and that it eventually becomes the measure of the health of community."

KM World: Knowledge on the run: Sales reps, suppliers and customers need mobile access to KM

KM World: Knowledge on the run: Sales reps, suppliers and customers need mobile access to KM
"One of the key issues in field service has been the ability to provide mobile reps with information about what has occurred on previous calls. Integrating mobile solutions with enterprise knowledgebases enables the rep to access information on the history of the account..."

Wired: Chipping Away at Workers’ Privacy

Wired: Chipping Away at Workers' Privacy
"Certainly, the concept of workplace surveillance is nothing new. Punch-card systems, in-store camera networks and other monitoring technologies have been around for decades. Most employers reserve the right to view employee e-mail sent on internal networks. And to a large degree, the principle that employers must be allowed to use some tools to maintain a safe and productive workplace is accepted... But... other technologies make it possible for companies to track with increasing granularity the activities of those in their employ."

EContent: Thinking Locally to Communicate Globally: Delivering Content to the World

EContent: Thinking Locally to Communicate Globally: Delivering Content to the World
"So, although globalization and localization projects can be expensive, complex undertakings, the good news is that global success is possible even for companies with limited resources, if they just pay more attention to the words and images they use on a site in order to facilitate a more global understanding of econtent."

Boxes and Arrows: Beyond cardsorting: Free-listing methods to explore user categorizations

Boxes and Arrows: Beyond cardsorting: Free-listing methods to explore user categorizations
"The assumption with semantic domains is that there is something common to people's understanding of that domain. Free-listing is a good way to explore that common understanding.There are two main questions in understanding a semantic domain. The first question is

Cool Stuff From SXSW: Tales on the LEGO Express

Cool Interactive From SXSW: Tales on the LEGO Express

Learning Technology: Learning objects metadata: implementations and open issues

Learning Technology: Learning objects metadata: implementations and open issues
"This special issue is devoted to the discussion of learning object metadata within and beyond the LOM framework, their implementations, extensions, limitations, and potential. A diversity of opinions, experiences, and solutions presented in this Newsletter stresses the variety of research directions and implementation issues related to metadata that may give birth to further guidelines and standards in this area."

Business 2.0: Why Spy?

Business 2.0: Why Spy?
"Technology that monitors employees' Web usage sounds like a smart way to keep them focused on work. Wrong. Let 'em surf...
-- Studies show, for instance, that electronic monitoring results in lower job satisfaction, in part because people begin to believe the quantity of their work is more important than the quality.
-- Monitoring also induces what academics call psychological reactance: the tendency of people to rebel against constraints. Tell people they can't shop, they can't use corporate networks for personal business, they can't make personal phone calls, and their desire to do all those things goes up.
-- Another worrisome consequence stems from the self-fulfilling prophecy, which simply means that people behave as they are expected to. So if you expect an employee to do a good job, he or she probably will. Act as though you distrust people, and you create employees who are, in fact, less trustworthy."

Useit: Employee Directory Search: Resolving Conflicting Usability Guidelines

Useit: Employee Directory Search: Resolving Conflicting Usability Guidelines
"Searching an employee directory is not truly a "search" in the human way of thinking. As users see it, search is when you type in a word and find documents that contain that word. In using the employee directory box, you type in a name, not a word. And you find a person, not a document. Because these actions are very different, there is no expectation that the two boxes should behave the same."

Strategy+Business: The Myth of Customer Satisfaction

Strategy+Business: The Myth of Customer Satisfaction
"Why are customers who say they

Silicon Valley: From Demo: 10 technologies to watch

Silicon Valley: From Demo: 10 technologies to watch
"Of the 60 companies invited, I picked 10 I think are poised to change the way we interact with technology in the next three years or so -- either because their product itself was so impressive, or because their idea is sure to inspire others in the industry to pursue similar goals."

e-learning Guru: e-Learning: Bridging the Apathy Gap

e-learning Guru: e-Learning: Bridging the Apathy Gap
"On the surface it seems pretty straight forward, IT provides the bandwidth, the e-learning providers get your launch programmes on-line, you send out an e-mail, conduct a few seminars for department heads, even put some posters up. What's left to do? Just sit back and wait for the customers to come of course. But they don't. Then reality dawns, learning simply isn't sexy or fun outside your own project team and unless pushed very hard and given an appropriate context it hardly seems relevant to the majority of employees."

SXSW Awards: 2003 Finalists

SXSW Awards: 2003 Finalists
Educational Resource Category:
- Campfire Stories with George Catlin
- Face to Face
- Safe As Mother's Milk: The Hanford Project
- Stories Untold
- The 35th Infantry Division in World War Two

Fast Company: The Hard Life and Restless Mind of America’s Education Billionaire

Fast Company: The Hard Life and Restless Mind of America's Education Billionaire
"For those reasons and more, Sperling is beloved on Wall Street. For those reasons and more, he is loathed in many academic quarters. His critics accuse him of commodifying education, turning a social good into a market product. They dismiss the University of Phoenix as a "McUniversity" that delivers mass-produced fare at bland locations."

New Scientist: Designed for life

New Scientist: Designed for life
"The cellphone is a very interesting development - it's really an emotion machine. The very success of SMS, despite the difficulty of using it, is that it lets people sort of touch each other and keep in touch throughout the day. It's not about sending factual information, it's about keeping the social structure going."

elearnspace: Geroge Siemens Interview: ME!

elearnspace Interviews: Maish Nichani :)
George Siemens interviewed me last week. Fantastic questions. Thanks George!

Living Networks: Chapter 6 - Network Presence: Harnessing the Flow of Marketing, Customer Feedback,

Living Networks: Chapter 6 - Network Presence: Harnessing the Flow of Marketing, Customer Feedback, and Knowledge
"Just for a moment, think of how you fit into the global networks. You are at the center of a vast network of connections with other people, consisting of everyone you have ever known and communicated with. As a consumer, most of the messages that contribute to your buying decisions come from this network, from the people that are in some way part of your life. As a worker, your ability to connect usefully with people inside and outside your firm is increasingly the foundation of your ability to create value. Everyone you touch in your life is at the center of their own rich set of connections, together weaving the immense web of humanity."
[Note: PDF, 190K]

Cancerfacts.com: Training more important than volume for mammograms

Cancerfacts.com: Training more important than volume for mammograms
"After controlling for other variables, the authors found that neither current reading volume (the number of mammograms read the year before the study) nor the number of years of reading mammograms were associated with accuracy. However, radiologists trained more recently interpreted screening mammograms more accurately than radiologists trained earlier."

Harvard Working Knowledge: Lights, Camera, Presentation! Liven Up Boring Meetings With Video

Harvard Working Knowledge: Lights, Camera, Presentation! Liven Up Boring Meetings With Video
"Too many meetings drag to a close; end your meeting with color and action. By closing the meeting with a video, you can motivate the audience to sell more, seek success, or solve challenges. The video can reinforce key points made over a multi-day meeting or leave one or two resonant images in the minds of the audience."

Silicon.com: E-learning-will its day ever come?

Silicon.com: E-learning-will its day ever come?
"E-learning can work but it is not about the technology, which is now relatively cheap and available. What has been expensive is the tuition - those online courses have cost me a fortune! It is also not about brand names.
What is important is providers understanding their customer base, making tools simple to use and having self-motivated users."

Webword: Talking About the Elements of User Experience

Webword: Talking About the Elements of User Experience
"User experience" simply refers to the way a product behaves and is used in the real world. A positive user experience is one in which the goals of both the user and the organization that created the product are met. "Usability" is one attribute of a successful user experience, but usability alone does not make an experience positive for the user.

MSNBC: Microsoft Gets a Clue From Its Kiddie Corps

MSNBC: Microsoft Gets a Clue From Its Kiddie Corps
"Threedegrees is a surprising departure for Microsoft. The company that

IT Training: An in-depth interview with the Classroom

IT Training: An in-depth interview with the Classroom
"Think of the best and most inspiring teachers you had growing up, remember the most wonderful group projects you ever worked on, recall meetings where a lot was accomplished, and then think of the joy of being able to concentrate on a topic, away from the noise and buzz of the workplace. Think of classrooms as a space where great teaching and learning can take place. Reinvent us, reformat us, blend us, but make us part of the magic of learning once again."

IBM: Challenges in managing organizational knowledge

IBM: Challenges in managing organizational knowledge
Many firms have undertaken formal and informal knowledge management initiatives designed to improve process performance, increase customer responsiveness and spur innovation. But while some organizations have reaped significant benefits from their investment in knowledge efforts, others have run into noteworthy challenges...
- Failure to align knowledge management efforts with the organization

Dan Gillmor: Google Buys Pyra: Blogging Goes Big-Time

Dan Gillmor: Google Buys Pyra: Blogging Goes Big-Time
"The buyout is a huge boost to an enormously diverse genre of online publishing that has begun to change the equations of online news and information."

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