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Alertbox: Low-End Media for User Empowerment

Alertbox: Low-End Media for User Empowerment
"Fancy media on websites typically fails user testing. Simple text and clear photos not only communicate better with users, they also enhance users' feeling of control and thus support the Web's mission as an instant gratification environment."

Learning Circuits: Scenario-Based E-Learning Model

Learning Circuits: Scenario-Based E-Learning Model
"A key ingredient of the model is a real-world scenario to engage learners. Centers for Disease Control (CDC) found that developing e-learning programs based on this model required fewer resources than a typical simulation, yet the programs still seemed to make the learner feel as though they were working through a simulation. CDC refers to this model as the scenario-based e-learning model (SEM)."

Knowledge@Wharton: Call Centers: Using Social Networks to Spur Staff Retention and Productivity

Knowledge@Wharton: Call Centers: Using Social Networks to Spur Staff Retention and Productivity
"Castilla

Fast Company: ” Slowly I Turned…Step by Step…Inch by Inch…”

Fast Company: " Slowly I Turned...Step by Step...Inch by Inch..."
"Here's the point of gradual: You don't win an Olympic gold medal with a few weeks of intensive training. There's no such thing as an overnight opera sensation. Great law firms or design companies don't spring up overnight, like rock supergroups that decide to get together one weekend.
Every great company, every great brand, and every great career has been built in exactly the same way: bit by bit, step by step, little by little."

Darwin: Get Real

Darwin: Get Real
"Real-time communication (RTC), thanks to presence, allows us to participate in more groups and with people anywhere in the world. What medium we use to communicate is less important

INC.: Consumers in the Mist

INC.com: Consumers in the Mist
"Today, of course, unknown primitive cultures are pretty scarce, and academic jobs are even scarcer. So more ethnographers are heading into boardrooms, bedrooms, and bathrooms, bringing new insights to a less exotic, but just as complex, tribe: consumers. And why not? The U.S. consumer market is made up of thousands of "individual little cliques, subcultures, really, that all have their unique way of looking at life..."

DG Jerz: Blurbs: Writing Previews of Web Pages

DG Jerz: Blurbs: Writing Previews of Web Pages "On the web, a blurb is a line or short paragraph (20-50 words) that evaluates (or at least summarizes) what the reader will find at the other end of a link. A good blurb should inform, not tease. Usability testing will help you determine the best way to lay out your blurbs, but this document will help you write the content."

FlashSim: Tips For Developing Effective Simulations

FlashSim: Tips For Developing Effective Simulations
"Our mantra regarding performance-based training is that it is ultimately about performance improvement, not about building simulations. In that vein, we present a brief list of tips, in no particular order, we have learned in our experience building simulations and simulation-based training..."

CIO: Knowledge Preservation

CIO: Knowledge Preservation
"[C]ontinuity management program is designed to capture and cultivate operational knowledge before an employee leaves the company. In a nutshell, employees complete questionnaires, describing what they do and how they do it. They update the fields regularly. The outcome is knowledge profiles that can be passed along to successive workers..."

Marketing Profs: Bite-Sized Chunks: Getting Customers To Try Before They Buy

Marketing Profs: Bite-Sized Chunks: Getting Customers To Try Before They Buy
"For some products, it

Australian IT: E-learning helps bulletproof drivers

Australian IT: E-learning helps bulletproof drivers
This overwhelming representation of young drivers started local council co-ordinators thinking about new ways to reach kids as they learn to drive, particularly to increase knowledge of risk factors associated with speeding, drink or drug driving, fatigue, seatbelts as well as peer pressure... The user picks a scenario, then has to react appropriately to random occurrences that determine the driver's ability to arrive at the destination."

DM Review: Knowledge Management: The Art of Enhancing Productivity and Innovation with the Human Res

DM Review: Knowledge Management: The Art of Enhancing Productivity and Innovation with the Human Resources in Your Organization
" The knowledge-enhancement process is further augmented by the utilization of online analytical processing (OLAP) which facilitates an interactive analytic methodology where decision-makers can identify elements of failure or success corresponding to business processes (sales, CRM, supply chain, marketing or production). The business intelligence (BI) implementation is then extended by data mining which provides perhaps the most significant knowledge enhancer by enabling decision-makers to perform "what-if" simulations and identify reliable relationships among business variables. The final result is a better informed decision-maker who uses the corresponding information along with experiences in the marketplace to formulate strategies."

HBS Working Knowledge: Pay-for-Performance Doesn

HBS Working Knowledge: Pay-for-Performance Doesn

Gerry McGovern: Why organizations think of web content like they think of invoices

Gerry McGovern: Why organizations think of web content like they think of invoices
"The fundamental difference between print content and web content is that web content has the potential to be much more action-oriented. Talk to most managers and they see content as a task that takes them away from their 'real' work. Once written, most content gets left on the shelf.
The modern manager needs to see content as part of their real work. It is no longer the record of work done. The Web is important and content is where the action is."

Learning Circuits: Enterprise E-Learning

Learning Circuits: Enterprise E-Learning
"Much of the training provided by Deloitte Consulting

WIRED: High Score Education

WIRED: High Score Education
"The phenomenon of the videogame as an agent of mental training is largely unstudied; more often, games are denigrated for being violent or they're just plain ignored. They shouldn't be. Young gamers today aren't training to be gun-toting carjackers. They're learning how to learn..."

CETIS: RELOAD releases beta of open source Metadata editor

CETIS: RELOAD releases beta of open source Metadata editor
"One issue that keeps popping up in debates about learning objects is the metadata question; how are educators supposed to make an interoperable description of a learning object that will allow it to be found by others? The Reload elarning tool development project decided to attack that problem before any others, with the first results already appearing."

TheFeature: Teaching in the Wireless Cloud

TheFeature: Teaching in the Wireless Cloud
"Instead students can sit where they like, depending on the instructor's flexibility. A class can change quickly from a lecture to a small group discussion or lab format, while retaining the full powers of computer-mediated communication. Instructors project notes on a wall, talking through a sequence of points, then break the class up to pursue team projects or discussions. In my experience, learners quickly arrange themselves in ways conducive to their comfortable conversation and writing, rather than following the dictates of pre-arranged furniture..."

Gerry McGovern: Usability is good management

Gerry McGovern: Usability is good management
"Some people think usability is a new discipline. It's not. It's as old as management. It comes from the walking and talking school of management. It's about testing the theory with the customer. It's about observing the customer to see what can be improved, what new products can be developed."

Syllabus: Where Did All the Books Go?

Syllabus: Where Did All the Books Go?
"Leaders of the digital library movement are aiming to digitize books and serials, as well as ensure information is preserved, easily accessed, and assembled into topical collections across domains. Working collaboratively, libraries and colleges are forming federations and groups to pioneer the use of electronic information technologies and extending collections and services, transforming the way libraries handle their patrons, content providers, and each other."

KM World: Can you measure return on knowledge?

KM World: Can you measure return on knowledge?
"What you have to figure out is what is driving the economic engine of your company and determine how this technology can improve those numbers. When we say what are the drivers of value, we define value as share price. How can a KM system or any other technology contribute to the price of a company

NY Times: Travel Fears Cause Some to Commute Online

NY Times: Travel Fears Cause Some to Commute Online
"As fears of terrorism, the mysterious respiratory disease known as SARS and consequences of the Iraq war have mounted over the last several weeks, many businesses are reducing travel in favor of virtual meetings, and more employees are learning how to telecommute."

Boxes and Arrows: Creating a Controlled Vocabulary

Boxes and Arrows: Creating a Controlled Vocabulary
"In this article we are looking at a process for creating any kind of controlled vocabulary. While our ultimate goal in this series is to explain facets, the details of facet analysis will be described in a future article. At this point, we are still exploring fundamental concepts and techniques."

Wired: The Wi-Fi Revolution

Wired: The Wi-Fi Revolution
"What makes the new standard so alluring? Wi-Fi is cheap, powerful, and, most important, it works. A box the size of a paperback, and costing no more than dinner for two, magically distributes broadband Internet to an area the size of a football field. A card no larger than a matchbook receives it. The next laptop you buy will probably have Wi-Fi built in. Wires may soon be for power alone."

Learning Circuits: Writing for Global E-Learners

Learning Circuits: Writing for Global E-Learners
"Whether you're developing distance learning for a multinational company or communicating with global learners via email, you must ensure that your writing is inclusive. Here are tips for making your e-learning universal..."

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