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Into the Blogosphere

This online, edited collection explores discursive, visual, social, and other communicative features of weblogs. Essays analyze and critique situated cases and examples drawn from weblogs and weblog communities. [Thanks Contentious]

The Ikea Story

Oliver Burkeman's in-depth coverage of the Ikea story. This is fantastic case study material.

New Online Learning Blog

Michael Feldstein has started a blog: E-Literate. Welcome to the blogosphere, Michael.

Lessons Learnt From Using Breeze Live

Jonathan Kaye takes an in-depth look at using Breeze Live to deliver presentations and meetings.

Australian government to offer guide to open-source

Now this is cool: "A new guide designed to help federal government agencies evaluate open-source products alongside their proprietary rivals is due to be completed and distributed by September".

The Art of Underengineering

This underengineering advice can be used in any design field: "On average, 70 percent of the cost of any new product is fixed by the specifications and design. In other words, more than two-thirds of the total cost is designed into the product. By identifying what is integral to an automobile

Attention, Shoppers: You Can Now Speed Straight Through Checkout Lines!

Very nice article by Wired on future supermarkets where most functions are enabled by RFID technology. The article looks at 3 different perspectives of RFID technology: Depending who you ask, RFID tags constitute
  1. the best thing to happen to manufacturing since the cog
  2. the biggest threat to personal privacy since the crowbar
  3. the near-exact fulfillment of the Book of Revelation's description of the mark of the beast.

The Power of Informal Learning

Nice overview of the rise of informal learning: "Although the pedagogical methods we

Beyond the Buy Button in E-Commerce

Jakob Nielsen on total user experience: "The concept of total user experience says that you must consider everything that the user encounters -- not just the screen designs. Confirmation email plays a big role in comforting users and calming their anxieties, especially if there's a delay in fulfilling their order. And, even when everything goes right and the shipment will be on time, you gain credibility points when you send customers appropriate confirmation emails to keep them informed. Doing so creates the expectation that you'll treat them well in the future and in case of trouble."

Flash Accessibility White Paper

An updated white paper on Flash accessibility by Bob Regan.

(My) Three Priniciples of Effective Online Pedagogy

An in-depth article showing many examples of effective online learning. The three principles that form the basis of this paper are:
  1. Let the students do (most of) the work
  2. Interactivity is the heart and soul of effective asynchronous learning
  3. Strive for presence
The last point has some connections to persistent conversations that Denham Grey talked about yesterday.

KM tools put users in control

This article discusses two new KM tools: Flow and KnowledgeWorkshop.

Instructoart

Some of Matthew Vescovo's instructional clips are hilarious. Check them out under the Archives link. Also available in book form.

Persistent Conversations

Denham Grey outlines why blogs are not knowledge exchanges. He argues that blogs cannot sustain conversations: "Feel you need a more neutral container, a safe 'knowledge' space to commune, a 'Ba' to build trust and sustain dialog, equal edit access to encourage true collaborative writing (annealing / refactoring / facile annotation), an easier turn-taking flow to practice persistent conversation before you can have full sharing, develop the cohesion & trust to enable creative abrasion, supply sufficient context for sharing meaning and a pull space for deep listening / reflection."

20Q.net

"20Q.net is an experiment in artificial intelligence. The program is very simple but its behavior is complex. Everything that it knows and all questions that it asks were entered by people playing this game. 20Q.net is a learning system; the more it is played, the smarter it gets." I've tried it out a few times, and it got all of them correct under 20 questions. Fantastic stuff. There's a discussion at David Weinberger's blog on how 20Q works.

Usability and listening to customers have limits

Gerry McGovern on balancing usability and real value : "Usability sometimes misses the point. If you

Thinking About Interaction Design

This is a very absorbing paper on interaction design. The author introduces the concept of 'productive interaction', where users have the ability to "create custom, personally significant meaning spaces of their own... Instead of laying out a linear narrative in an enveloping experience, the productive interaction designer frames an exploration of a meaning space, making sure the audience has the affordances to create their own "take". [thanks infodesign]

Capturing the Value of “Generation Tech” Employees

Good article from Marc Prensky on the need to understand "digital natives" (the new generation) and to leverage their capabilities rather than to restrict their creative freedom. "This generation is better than any before at absorbing information and making decisions quickly, as well as at multitasking and parallel processing. In contrast, people age 30 or older are

Collaboration First, Then Knowledge Management

A very broad and thorough article on online collaboration. Here's a nice observation: "The goals of collaboration should first be to allow knowledge workers to labor together to complete projects and only then to collect that knowledge to be leveraged for the rest of the enterprise. Too many collaboration technology implementations are led by a knowledge management team that may have reversed the order of those two priorities." [thanks ColumnTwo]

Decoding Value

This is a nice article detailing how people at different levels in organizations view ROI or any metric for that matter: "If your target organization that you want to communicate value to is a megacorporation, you may never communicate directly with the CEO or CFO, but the management layers you work with often do. You need to be able to communicate directly to your immediate audience. You also need to help the audience communicate value with the next level and up."

Architectural Digest vs. This Old House

Zeldman on designers vs. clients: "I look forward to the day when most people who hire folks like us to design, structure, and program their web presences treat us more like the thinkers we are, and less like hired hands installing birdbaths."

Roller Coasters vs. Driver’s Seats: Design and the Concept of Situational Control

Insightful stuff from Rashmi Sinha on the amount of situational control designer has: "You can describe any type of design situation in terms of the amount of control you have over their user experience. Think of the design of a train journey. You control the passenger's temperature, physical comfort, food, and noise levels. Now think of the design of an MP3 player. You (through your design) control only this small device in the user's hands. The rest is unknown. The user might be in a train, or walking through New York Streets or sitting in a class. The amount of situational control that the designer has is low."

E-Learning For Short Attention Spans

This is an interesting article touching on the content requirements to handle learning objects: "Experienced e-learning practitioners have found that it's better to shorten the lessons into digestible bites and deliver them to employees' desktops so they can apply their new knowledge right away... Storing and managing large numbers of simulation and other e-learning content components can be a technical challenge, especially if you're trying to create e-learning materials that are reusable objects that can be repurposed from one class to another." This is where I see that the e-learning industry focus is limited. Instead of hunting for or experimenting with new solutions to manage these objects, why don't we learn from a field that specializes in doing this kind of stuff -- information architecture?

Spiderman-India: Experiment in transcreation

Transcreation, according to the Indian licensee of Marvel Comics, is the taking of a western idea and completely reinventing it so as to fit a local context. He is talking about the launch of Spiderman-India comic series. In this series, Spiderman dons a sarong and fights crime in the clogged streets of Bombay! I'm waiting to see how such a well-grained western idea can be adapted to meet local requirements. Such experiments will also shed some light on the degree of change required to meet globalization requirements -- be if for products or for websites.

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