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HBS Working Knowledge: The Consumer

HBS Working Knowledge: The Consumer Anthropologist
When a new product needs testing for consumer reaction, companies traditionally turn to that old market-research mainstay, the focus group. Today, however, alternative techniques offer deeper insights that can inform the product development cycle like never before. Ethnographic market research

Add tag Permalink | Wednesday, September 26, 2001

Digital Web: User Experience issue

Digital Web: User Experience issue
Articles: Measuring User Experience; Being Thoughtful About the User Experience: An interview with the crew at Carbon IQ, and What happens when the people come?

Add tag Permalink | Wednesday, September 26, 2001

Learning Circuits: Expect More From

Learning Circuits: Expect More From E-Learning
It's often difficult to separate the truth from the hype when evaluating e-learning products. Many of us get bogged down in suppliers' bold guarantees and lose sight of what should be the real focus of the industry: learning. This article identifies a few characteristics of effective, interactive e-learning to help you sort the best from the rest.

Add tag Permalink | Tuesday, September 25, 2001

Workforce: Using Technology to Cut

Workforce: Using Technology to Cut Costs
Despite an ailing economy, many HR professionals report that technology -- used correctly -- can be an excellent cost-cutting tool. Ericsson Inc. is one firm that recently adopted a new technology approach, and it's already paying off.

Add tag Permalink | Tuesday, September 25, 2001

KM World: Knowledge management and

KM World: Knowledge management and peer-to-peer computing: making connections
Knowledge management and peer-to-peer enthusiasts share a common desire to realize the true potential of a networked society. Anyone interested in knowledge management--including knowledge management professionals, IT managers and software vendors--needs to be aware of the innovations that peer-to-peer technology is introducing in the areas such as knowledge sharing, information discovery and collaboration.

knowledge management, innovation Add tag Permalink | Tuesday, September 25, 2001

NY Times: Travelers Warm Up

NY Times: Travelers Warm Up to Videoconferencing
No one expects a business culture that is filled with maxims like "you can't fax a handshake" to replace face-to-face meetings with videocameras and Internet chats. But executives across many industries say newly heightened concerns for safety are adding gravity to other factors that were already weighing against frequent business travel: technical advances, stretched schedules and an expanding universe of far-flung offices that are hard to get to.

Add tag Permalink | Tuesday, September 25, 2001

Syllabus: Higher Education in the

Syllabus: Higher Education in the Digital Age: Planning for an Uncertain Future The nearly exponential growth of information, coupled with the ability to exchange it more rapidly among more people than ever before, is creating a new environment for education, in which the university may have to negotiate its standing as the de facto source of scholarly knowledge.

Add tag Permalink | Monday, September 24, 2001

I3 Update: One Innovation Voice:

I3 Update: One Innovation Voice: Conversation in Basque Country
Perspectives and pearls of wisdom from the 18th World Conference of the International Association of Science and Technology Parks (ISAP) in Bilbao, Spain.

innovation Add tag Permalink | Monday, September 24, 2001

Learning Circuits: Bringing Classroom Curriculum

Learning Circuits: Bringing Classroom Curriculum Up to E-Speed
Developing e-learning content is similar to developing software. Building content with text, hyperlinks, interactive graphics, and multimedia is fraught with glitches and necessary troubleshooting when development tools and Web browsers don

Add tag Permalink | Monday, September 24, 2001

Dallas News: Weblogs give fast

Dallas News: Weblogs give fast man-in-street reports of disaster
When information was incorrect, readers were quick to right it. "What we have here is instant correction," Slashdot's Mr. Miller said this week. "We have thousands of fact-checkers. We're not trying to compete with The New York Times. Our discussion boards are just better than theirs."

blogging Add tag Permalink | Monday, September 24, 2001

NY Times: The Search for

NY Times: The Search for Intelligent Life on the Internet
At a moment when the world's need for information has never been greater, the Internet's role as the ultimate source of unmediated news has been matched only by its notorious ability to breed rumors, conspiracy theories and urban legends.

Add tag Permalink | Monday, September 24, 2001

Masie: Training Reactions to Terrorist

Masie: Training Reactions to Terrorist Attacks
How have organizations adjusted learning and collaboration in response to the terrorist attacks? This survey was done at the request of our Human Resource and Training colleagues, as they have worked to design a corporate response to recent events. The survey was taken by 1,609 training and human resource professionals from 25 countries around the world (86% U.S. and 14% international). The data was collected from 11 am, September19th to 5 pm, September 20th.

Add tag Permalink | Saturday, September 22, 2001

elearningmag: Can You Succeed as

elearningmag: Can You Succeed as a Cyberstudent?
Nobody, especially students, can just

Add tag Permalink | Saturday, September 22, 2001

BetterManagement.com: Identifying and Transferring Internal

BetterManagement.com: Identifying and Transferring Internal Best Practices, Part 1 Executives have long been frustrated by their inability to identify or transfer outstanding practices from one location or function to another. They know some facilities have superior practices and processes--and the results to prove it--yet executives continue to see operating units reinventing or ignoring solutions and repeating mistakes. In one well-known example, General Motors entered into a joint venture with Toyota at the NUMMI assembly plant in Fremont, California, to learn its approaches and transfer them to other locations in GM. Despite leading hundreds of "study missions" of GM managers and union members through the NUMMI plant, practices didn't transfer to any great extent. GM had to create a completely new division, Saturn, to begin to capitalize on the new forms of work and labor relations created at NUMMI and elsewhere.

Add tag Permalink | Saturday, September 22, 2001

Guardian Unlimited: Foreign demand for

Guardian Unlimited: Foreign demand for UK university places could increase
Universities in the United Kingdom could receive a huge increase in applications from international students if the United States stops issuing student visas. Dianne Feinstein, a Californian senator, has proposed that new student visas not be issued for six months because one of the hijackers involved in the attack on the Pentagon, Hani Hanjour, entered the US on a student visa.

Add tag Permalink | Saturday, September 22, 2001

CS Monitor: Teaching beyond the

CS Monitor: Teaching beyond the terror As it turns out, they did something close, seeking out moments to do what their job demands: Teach. Quick on the heels of offering whatever comfort they could, they began to impart important lessons in everything from being helpful to avoiding stereotypes.

Add tag Permalink | Saturday, September 22, 2001

Training Zone: Book Review -

Training Zone: Book Review - 'The e-learning revolution, from propositions to action' by Martyn Sloman (2001)
A book full of useful information for those new to e-learning, but may require some digging to pull together the relevant and appropriate pieces for your specific needs.

Add tag Permalink | Friday, September 21, 2001

IT Training: Retail giant set

IT Training: Retail giant set to tackle e-learning
House of Fraser has successfully completed the rollout of an online training programme across more than 50 locations, in a scheme that will result in up to 8,000 staff being trained via IT.

Add tag Permalink | Friday, September 21, 2001

IT Training: Kodak in 85,000

IT Training: Kodak in 85,000 global skills pilot
Film and digital imaging giant Eastman Kodak is piloting a global e-learning initiative for all of its 85,000 employees. Skills to be delivered will include soft and hard skills, such as quality assurance, personal effectiveness and leadership, and IT training.

Add tag Permalink | Friday, September 21, 2001

Guardian Unlimited: The atrocity through

Guardian Unlimited: The atrocity through the eyes of weblogs
Another quality of weblogs that I appreciate: the feeling of author and reader together, equally ignorant, on a web journey of discovery. There is nothing worse than an ignorant Sky News anchor asking scripted questions designed to shore up their credibility. I like the tone of modest inquiry that the best of the bloggers adopt.

Add tag Permalink | Friday, September 21, 2001

Pew Internet & American Life

Pew Internet & American Life Project: The Internet and Education
Over 50% of adult Internet users used the Internet (most likely the Web) for job-related research. On any given day, 16% of Internet users are online doing research. 94% of youth ages 12-17 who have Internet access say they use the Internet for school research. 71% of online teens say that they used the Internet as the major source for their most recent major school project or report.

Add tag Permalink | Thursday, September 20, 2001

Cisco E-Learning: Cisco E-Learning Case

Cisco E-Learning: Cisco E-Learning Case Studies
The following is a collection of various Cisco organizational challenges that we have solved with e-learning. These case studies represent challenges, solutions and benefits that are potentially applicable to almost every organization and business.

Add tag Permalink | Thursday, September 20, 2001

Darwin: The Hole in the

Darwin: The Hole in the Ordinary - David Weinberger
The Web, in short, drew upon the knowledge of citizens from around the nation and around the world to make us smarter...and thus to keep our fears as realistic as possible on an unrealistic day.

Add tag Permalink | Thursday, September 20, 2001

Web Techniques: Effective Info Architecture

Web Techniques: Effective Info Architecture
There are techniques and people who can help you become a better information architect. You're about to learn the techniques; your users are the people who can help you. Through techniques such as personas, card sorting, and pen and paper testing you stay close to your users and should have a good idea of how to design for them.

personas, card sorting Add tag Permalink | Thursday, September 20, 2001

Fast Company: The Old Economy

Fast Company: The Old Economy Meets the New Economy
Fast Company recently convened a Fast Talk session in Chicago, bringing together some of the smartest people in the world.

Add tag Permalink | Thursday, September 20, 2001

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