ZDNet: E-learning comes to CRM
ZDNet: E-learning comes to CRMAs a result, there is a trend toward aligning e-learning with specific business initiatives as companies look to demonstrate e-learning's value in-context with business processes. During 2002-03, e-learning projects will be driven by strategic programs (e.g., CRM, ERP) as organizations recognize the necessity of continual training for their sales force, service agents, HR specialists, and manufacturing laborers, all of whom are the low-hanging fruit for e-learning ROI.
Permalink | Friday, August 23, 2002
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