Workforce: Software and Streaming Videos Let Companies Capture What’s Unwritten
Workforce: Software and Streaming Videos Let Companies Capture What's Unwritten"So much of the process never gets written down--that’s what kills you. The technicians are expected to document any changes they make, but the paperwork frustrates them, so they don’t do it. They know how to do their jobs, and in their heads they will be here forever. It doesn’t occur to them that someday they might leave."
Permalink | Friday, July 11, 2003
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