Workforce: Building Business Value Through “Communities of Practice”
Workforce: Building Business Value Through "Communities of Practice"Researchers at IBM’s Institute for Knowledge-Based Organizations (IKO) describe three groups that benefit from work-based communities:
- First the individual, through skill enhancement, increased job satisfaction, sense of belonging, professional reputation, and personal productivity.
- Second the community, in greater trust, expertise sharing, knowledge, and problem solving.
- Finally the organization, in areas such as improved sales, cost savings, speed-to-market of new products, customer satisfaction, product innovation, operating efficiency, and decreased employee turnover.
Permalink | Tuesday, January 07, 2003
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