WIRED: Read The F***ing Story,WIRED: Read The F***ing Story, Then RTFM
Company executives and marketing consultants say over half the calls to U.S. tech support address issues that are already discussed in manuals provided with products. And even though they suspect that no one in the United States has ever read an entire product manual, companies continue to provide them because they are legally required to do so.
But, in other countries, product manuals are read, discussed and treasured.
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