Who Knows?
Jay Cross on the need to get social networks going: "Now that business organizations have been de-layered, downsized and re-engineered to the bone, how will they transfer their special ways of doing things to new employees? The answer lies in exploiting the savvy of seniors, the wise elders who have 'been there, done that' and can offer counsel and know-how to the newcomers. Old hands often make outstanding sales and service coaches, too."Permalink | Monday, June 14, 2004
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