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What Makes a Design Seem ‘Intuitive’?

This is a nice article showing how to bridge the gap between users current level of knowledge about an interface and the target knowledge they need to use the interface intuitively.

The biggest challenge in making a design seem intuitive to users is learning where the current and target knowledge points are. What do users already know and what do they need to know? To build intuitive interfaces, answering these two questions is critical. For identifying the user’s current knowledge, we favor field studies... For identifying necessary target knowledge for important tasks, usability testing is a favorite technique of ours.

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