Using Personas to Create User DocumentationPersonas can be used in aiding many domains of design. Here Steve Calde of Cooper Design writes about how technical writers can use personas. Using personas to guide your user-documentation creation-process helps you:
- Determine the primary and secondary audiences for your documents
- Prioritize technical writing tasks by giving you a tool for identifying which aspects of the product are most important to your readers
- Write documentation in a way that helps your users achieve their goals, instead of simply cataloguing all of the product's features.
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