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User experience is quality, not a discipline

Peter Merholz is right on the mark with his new perspective on user experience design or UXD (he initially proclaimed UXD dead):

"User experience should not be just about interactive systems -- it's a quality that reflects the sum total of a person's experiences with any product, service, organization. When I walk into a store, I'm having a "user experience." When I call an airline to make a reservation, I'm having a "user experience." And innumerable elements contribute to affect that quality of experience."

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