Uncovering Users In Your Own Organization
Interesting perspective this:
"There is a wealth of information at your fingertips in your own office, and surprisingly, some of it is usability-related. You can optimize your internal resources by understanding where and how you can find UI information about your users within your own company. To provide context and practical guidelines, this article presents examples of how to mine internal resources at a large enterprise software company."
Page 1 of 2 pages