Turn Search Into Find
Forget call-centers, try Web-based customer support: "A new breed of customer service and self-service solutions transcends the ubiquitous search box by emphasizing the process of discovery -- finding, not searching. Web-based customer self-service is gaining rapid adoption as one of the most promising opportunities for customer-facing firms in all industries to decrease customer transaction costs while maintaining or improving service quality."Permalink | Tuesday, August 31, 2004
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