Tom Davenport: A Measurable Proposal
Tom Davenport: A Measurable Proposal"I believe that the next big process change initiative should involve knowledge work. Let's examine how we do strategy, marketing campaigns, mergers and acquisitions, and R&D programs. Maybe we could even take on the process of management. This time—unlike in days gone by with reengineering—we should involve those who do the work. I see no reason why participative, creative efforts can't improve knowledge processes just as they improved the more structured, less knowledge-intensive type."
Permalink | Monday, June 02, 2003
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