Thinking Through Problem Solving
This ChangeThis manifesto (PDF) focuses on the nature of problem solving. It explores problem solving traps and offers a people-sized strategy to solving problems. Here are the stages of the Problem Solving Ladder (pp. 15-18):
Detection stage
The goal is to detect more problems at the point of origin.
Inclination stage
The goal is to reduce barriers and increase the desire and willingness to act as problems emerge.
Capability stage
The goal is to increase the ability of everyone in the organizations to solve more problems before they grow out of control.
Inquiry stage
The goal is to encourage skilled, purposeful questioning.
Skilled response stage
The goal is to turn right thinking into goal-directed actions that speed the effective disposition of problems.
Directed response stage
The goal is to solve problems in a way that produces the fewest unintended consequences and creates the highest rate of return.
Permalink | Thursday, March 09, 2006
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