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The Value of User-Generated Content

Paul Chin explores the value of having user-generated content (UGC) on the corporate intranet. He brings out the positive and negative aspects of UGC in contrast to 'engineered-content' created by the intranet team. Although it might seem that UGC has many drawbacks, I feel that it is the way to go for corporate intranets. The trick is to design the system to make it UCG-friendly. Strategies like Google Base and tools like Writely can help bring this about.

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