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The Myth of Usability Testing

Robert Hoekman Jr. discusses the reliability of usability tests in the latest issue of A List Apart.

“Usability teams also have wildly differing experience levels, skill sets, degrees of talent, and knowledge, and although some research and testing methods have been homogenized to the point that anyone should be able to perform them proficiently, a team’s savvy (or lack thereof) can affect the results it gets. That almost anyone can perform a heuristic evaluation doesn’t mean the outcome will always be useful or even accurate. Heuristics are not a checklist, they are guidelines a usability evaluator can use as a baseline from which to apply her expertise. They are a beginning, not an end.”

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