The Hard Work of Failure Analysis
From Harvard Working Knowledge newsletter:
"In addition to the technical aspects of systematic analysis, discussing failures has important social and organizational benefits. First, discussion provides an opportunity for others who may not have been directly involved in the failure to learn from it. Second, others may bring new perspectives and insights that deepen the analysis and help to counteract self-serving biases that may color the perceptions of those most directly involved in the failure. After experiencing failure, people typically attribute too much blame to other people and to forces beyond their control. If this tendency goes unchecked, it reduces an organization's ability to mine the key learning that could come from the experience.
Lastly, the value of the learning that might result from analyzing and discussing simple mistakes is often overlooked..."
Permalink | Tuesday, August 23, 2005
Page 1 of 1 pages