The Empathy Economy
This article on "design thinking" argues that as we are moving from "from a knowledge economy that was dominated by technology into an experience economy controlled by consumers and the corporations who empathize with them", we need different skill sets to survive in this new conceptual age. These skill sets will be centered around both design and business skills enhancing "right-brain empathy, inventiveness, and understanding."
Permalink | Wednesday, March 23, 2005
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