The best user manuals EVER
Kathy Sierra over at Creating Passionate Users has a post on her learning journey with the "Parelli Natural Horsemanship", a firm that sells horse-related products. She describes the quality of the learning material she received from Parelli. I've long been a proponent of using physical learning artifacts to support e-learning, for example, with booklets, guides, stickers and posters. These not only make the learning material sticky but also act as discussion points to kick-off a conversation with colleagues.
Permalink | Sunday, March 04, 2007
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