Tags // Ux
Observations on use of mobile devices at airports and train stations
We just published a new post titled “Observations on use of mobile devices at airports and train stations”. We visited airports and train stations and sketched out how people interact with their phones and tablets. We learnt a few things in the process.
Developing a UX Practice of Practicing
A very nice piece by Jared Spool on the art of practicing.
Practice is different. Good practice focuses on the process, while work focuses on the outcome. When doctors, musicians, and pilots are practicing, they are not doing the entire job. They are looking at the process of the work, often repeating the same step multiple times.
For example, when a surgeon practices their suture techniques, they'll use butcher shop animal scraps to practice sewing up incisions. They don't perform the rest of the surgical procedure, because they aren't interested in the outcomes. They just quickly and cleanly close the incision and do it again.
Innovation Always Starts With Empathy
Wonderful article by Ziba rebutting the recent skepticism on the UCD process:
When Ziba investigates a specific user as part of a design project, the end result isn’t a set of new products, it’s an internal understanding of what that user is like: The challenges she faces each day, the things that excite and concern her, and her motivations and values. If you don’t come out of a research effort feeling like a different person, you’re doing it wrong.
Web customers crave speed, not emotional experiences
Gerry McGovern has a point here about web customers craving speed:
People don’t want experiences on websites. They don’t want to emotionally bond with a website. When was the last time you felt delighted after you booked a flight? Did you have a great experience booking that cinema ticket or did you have a great experience at the cinema?
25 User Experience Videos That Are Worth Your Time
Nice collection by Smashing Magazine.
“We’re all mostly accustomed to educating ourselves by reading articles. Rare are the opportunities to attend conferences or watch live shows on subjects that we’re interested in. That’s why we are presenting here phenomenal videos and related resources on the topic of user experience (UX) by different presenters at different events. We have focused on current content but have included some older videos that are still relevant. It will take you more than 16 hours to watch all of these videos. So, make some popcorn, turn off the lights and enjoy.”
“Build your website based on evidence, not false beliefs!” This website documents UX myths along with research findings. Nice reference point to bring out in client discussions and to include in documentation. (via ColumnTwo). Here are some good ones:
Top 29 Free UX Tools and Extensions
"Ever wonder how usable your site appears to someone with a disability, slower connection, or different setup? This list of tools highlights some of the most useful tools and extensions for making your website more usable."
User Experience Deliverables
Peter Morville lists 20 UX deliverables (with links to more reading). The deliverables range from using 'proverbs' to 'plans' to 'storyboard'.
"This list describes twenty user experience deliverables with links to relevant resources and examples. Clearly, these artifacts of the process are not the whole story. We must also think about the relationship between goals, methods, and documents. And yet, for many of us, deliverables are the coin of the realm and merit special attention."
10 Most Common Misconceptions About User Experience Design
Whitney Hess references many UX gurus and comes up with a nice primer on UXD that can be used for explaining to clueless mangers and in presos. Nice collection of thoughts on what UX is and what it is not.
How to be a UX Team of One
The title does not do justice to this presentation by Leah Buley. I intentionally skipped the link several times, thinking it would be another regurgitation of obvious ideas. I viewed it only after my colleague posted it on our internal blog. And yes, it's a very good presentation about techniques of brainstorming for ideas and how to go about them. Leah emphasizes a lot on sketching, something I've personally taken up passionately. She also talks about the 'diamond' technique (she does not use the name though) brainstorming process -- first start with divergent ideas, then after analysis, start to converge on possible solutions.
Building the UX Dreamteam
Anthony Colfelt talks about the essentials skills that go into making the UX dream team. And these are research, information architecture, interaction design, graphic design and writing. IMHO we also need someone who sees the big picture one who can position value even before it gets to the team.
Jess McMullin of nForm has created a UX method deck of 16 deliverables and ideas that UX professionals can use.
UXPod: Card sorting with Donna Maurer
The Science and Art of User Experience at Google
Nice video on Google's UX work.
"Focus on the user and all else will follow. From its inception, Google has focused on providing the best user experience possible. Jen Fitzpatrick will take you through the art and science behind Google's design process and share examples of how design, usability and engineering come together in Google's unique culture to create great products."
Building and Managing a Successful User Experience Team
Christine Perfetti interviews Sarah Bloomer and Susan Wolfe, two premier User Experience experts, to discuss how organizations can make their UX practices a success. Interesting stuff.
elearningpost: Interactive Visual Explainerselearningpost: Interactive Visual Explainers
Peter J. Bogaards: The underlying thinking of how people learn, acquire knowledge, and understandPeter J. Bogaards: The underlying thinking of how people learn, acquire knowledge, and understand
"The field of instructional design and technology is also valuable to the UX community, providing theories and knowledge on important aspects of human behaviour and the role technology plays influencing that behaviour. Two theories on how people learn with (information) artifacts we design, 'instructionalism' versus 'constructionism', are directly germane and very valuable for the UX community."
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