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Tags // Organizational Learning

Learn Or Die: A Primer

Craig Malloy has argues that LMS, CMS, Social Business Software, etc., are silo-ed attempts at the primary goal of the organisation: knowledge sharing.

As frustrated as we may ever be, productivity is still one of the greatest levers any executive has at her disposal. Job satisfaction and employee retention is ultimately all about getting things done, and accomplishing great things as a team. Otherwise, why are we working so damn hard? Everyone wants better knowledge sharing.

Inspiring video on leadership

CNN Newsroom Learning Experience

Elliott describes the situation in the CNN newsroom the day Katrina hit shores and relates it to an organizational learning strategy.

"There were some incredible learnings and observations as I quietly watched the news gathering and assembly process and interviewed the Learning team at CNN. Many of these items relate directly to how organizations will be assembling content in the near future.."

Complications, by Atul Gawande

This book ranks high in my list of great reads. (Thanks Venkat). In Complications, Atul Gawande writes about his experiences as surgical resident in a Boston hospital. His main intent is to show how medicine is really practiced -- the story behind the story. And in doing so, he highlights the messiness, the ambiguity and the uncertainties under which surgeons have to make decisions (usually tradeoffs).

This book is also one of the best books on organizational learning that I've read. It gives an in-depth look at the learning demands in a complex environment -- the risks, the fallibleness, the mysteries and the uncertainties of it all. The first chapter -- Education of a Knife -- should be a must-read for all of us in the learning industry. Here's the gist of the chapter:

"The thing that still startles me is how fundamentally human an endeavor it [medicine] is. Usually, when we think about medicine and its remarkable abilities, what comes to mind is the science and all it has given us to fight sickness and misery... But we rarely see how it all works. You have a cough that won't go away -- and then? It's not science you call upon but a doctor. A doctor with good days and bad days. A doctor with a weird laugh and a bad haircut. A doctor with three other patients to see and, inevitably, gaps in what he knows and skills he's still trying to learn."

Keyser Soze and Organizational Learning

I watched The Usual Suspects again last week. I just love this movie. This time around I couldn't help linking the way Keyser Soze, Kevin Spacey's character, conjured up the story in the interrogation room with the way experts make sense of novel situations. In the movie, Keyser Soze, one of the two survivors of a waterfront massacre, is grilled by a police officer. The interrogation takes place in a police officer's room which has the usual information snippets, newspaper clips and mug shots stuck all over the walls. Soze, the real crook in the movie, uses all the information available in that room to spin a believable story and finally manages to convince the officer of his innocence. This is the same way experts make sense of situations. (Stop your inductive reasoning here: all experts are not crooks!) They use their experience base to interpret the information around them to mentally play out a story. And if the mental story makes sense, they act it out. If it does not make sense, then they revise to balance it out till it does. This entire sensemaking happens in a few seconds or a few minutes timeframe. If Keyser Soze were a novice con man, he would have found it difficult to interpret the information around him, let alone spin a story around it. Here

HBS Working Knowledge: Organizational Learning is No Accident

HBS Working Knowledge: Organizational Learning is No Accident
"But learning doesn

KMWorld: Expertise location and the learning organization

KMWorld: Expertise location and the learning organization
"As organizations try to make the most of their intellectual capital, awareness is increasing about the importance of connecting to the people with the right knowledge at the right time. Initially focused on targeted business goals such as reducing time for product development, expertise location and management (ELM), also called employee knowledge network solutions, are also well positioned to provide support to organizational learning initiatives."
- This article lists and describes some popular ELM softwares in the market.

HBS Working Knowledge: Moving Beyond the Classroom With Executive Education

HBS Working Knowledge: Moving Beyond the Classroom With Executive Education
"In April, Harvard Business School professor Dorothy Leonard brought leading experts on education together at the Adult Learning Workshop to answer this fundamental question: To what extent should the traditional face-to-face classroom experience serve as the model for online programs? Participants included MIT Senior Lecturer Peter Senge, a Founding Chair of the Society for Organizational Learning; John Seely Brown, Chief Scientist of Xerox Corporation; and Chris Dede, Timothy E. Wirth Professor of Learning Technologies at Harvard's Graduate School of Education.
Using materials from the workshop and an interview and working papers provided by Leonard, this report explores issues such as mentoring, coaching, distance learning and other components confronting the modern learning organization."

Program on Social and Organizational

Program on Social and Organizational Learning: Conversation as Experiential Learning
Increasingly, the power of conversation in learning and making meaning interactively from experience is being recognized. Yet, the theoretical foundation for experiential learning at the interactive, conversational level is yet to be developed. The primary intention of this article is to begin to expand the existing theory of experiential learning at the social, interactive level of conversation.

HBS Review: The Darker Side

HBS Review: The Darker Side of Organizational Learning
There are two kinds of anxiety associated with learning: "learning anxiety" and "survival anxiety." Learning anxiety comes from being afraid to try something new for fear that it will be too difficult, that we will look stupid in the attempt, or that we will have to part from old habits that have worked for us in the past...And given the intensity of those fears, none of us would ever try something new unless we experienced the second form of anxiety, survival anxiety

FT.com: Coroprate innovation: Anyone here

FT.com: Coroprate innovation: Anyone here have any bright ideas?
Today's workplace technologies allow communication and real-time collaboration among colleagues. This not only speeds up individual problem solving, it puts the often elusive goal of "organizational learning" within reach. These tools can also help overcome cultural barriers as well as extend collaboration to include suppliers, alliances and, especially, customers.

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