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Tags // Governance

A Look Behind The Curtain At YouTube’s User Experience Research

Jason Kincaid writes about how YouTube tries to constantly test out and understand how its users are using the website.

“To help gauge the Watch page’s ideal layout, YouTube invited in a number of users and gave them magnets that represented different elements from YouTube and other popular video sites. The results were not surprising, but they present an interesting challenge to YouTube: the vast majority of users chose to streamline their page as much as possible, featuring a large video player, a search box, and a strip of related videos. But the site’s heavy uploaders, who are obviously key to YouTube’s success, tended to favor a more complex site with a greater emphasis on analytics, sharing, and social interaction.

YouTube’s task is to figure out a way to appeal to both sets of users.”

Zombie home page chronicles

Now this is serious fun. I’ve seen this happen so many times. From Tales from Redesignland.

Read the entire episode.

Intranet governance cycle

I’ve posted a new article at PebbleRoad on intranet governance.

This article offers a system view of intranet governance. It is based on a simple strategy that can be applied across different areas. The areas that I’ve covered are: information organization, publishing, collaboration and applications.

This article is based on a presentation that I put together for the KM Singapore conference.

After the boom, is Wikipedia heading for bust?

An article from the New Scientist has Palo Alto Research Center in California warning that Wikipedia's growth is tailing off and extreme governance could be behind it.

"Chi thinks that Wikipedia now includes so much information that some editors have turned from creating new articles to improving existing ones, resulting in more disputes about edits. Such disputes are not a level playing field because established editors sometimes draw on extensive knowledge of Wikipedia's guidelines to overwhelm opposition in a practice dubbed 'wikilawyering."

Collaboration, Groove and SharePoint – History Repeating Itself?

Nice post by Seth Earley on the how Groove ended up with Sharepoint and what are we can expect now. Here's a quote worth repeating:

"Don’t make this mistake. Collaboration should not be all chaos and without governance. It can be freewheeling and encourage creativity, but that does not mean there are no rules. If you let things go, it will be very difficult to bring under control."

Ideo’s David Kelley on the “teachable approach”

A Fast Company article chronicling IDEO's David Kelly's cancer scare and his design philosophy that finally gave birth to the d.school. A good takeaway from the article, apart from being glad that David is now cancer free, is the notion of a "teachable approach" that some of his clients mention.

"Kaiser Permanente has always been innovation driven," says Christi Zuber, director of Kaiser's innovation consultancy, "but Ideo gave us a teachable approach."

A "teachable approach" or a set of methods and tools to continue the thinking is a long-term execution and governance strategy. I've seen some large scale projects but never have I seen a big consulting firm provide training and mentoring services for its clients to help them continue with the 'thinking'. I'm pretty sure that there are firms like IDEO that provide the "teachable approach" but it's not common practice. I guess it's got to do with how confident the company is about its future.

"I can give our methodology away," he [David Kelley] says at a staff meeting on Ideo's future, "because I know we can come up with a better idea tomorrow."

Intranet governance 2.0

Paul Miller from the Intranet Benchmarking Forum (IBF) takes a jab at governance model that bridges all three types of intranet he identifies - traditional intranet, informal/flexible intranet (blogs, wikis) and the outside intranet (facebook). There's no harm in looking in these directions, but I think it matters more if we focus on delivering staff value based on current and future needs and behaviors. At some point, the three types will merge and then there will be just boundaries of relationships and identities.

Intranet Governance Guide

I've written an article on intranet governance over at PebbleRoad. Here's the summary:

Getting an intranet is just a start, keeping it going is what matters most. Long term benefits and efficiencies can only be realised when the intranet is responsive to the needs and requirements of business and staff. This guide gives pointers to creating a governance structure that can help sustain and manage the intranet for the long term.

Everyone gets to play

CIO has an article on IT governance:

"Good IT governance is not about committees, processes, forms and procedures. It's about involving as many people as possible. And then it's IT's job to support them."

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