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Changing IT Mindsets From Deployment To Adoption

Mike Gotta makes a nice point about the need to really unpack user adoption when it comes to collaborative apps.

When it comes to collaboration, knowledge management, and E2.0 efforts, “culture” is often cited as the reason results fail to meet expectations set when the project is approved. While some projects might acknowledge the need to support post-deployment activities early in the planning stages, strategists and project leaders have consistently told me that they were surprised (and not in a good way) at how they underestimated the effort necessary to gain “adoption” of their solution.

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