Step Two Designs: Knowledge management
Step Two Designs: Knowledge management project for Roads and Traffic Authority (RTA)The KMS project was therefore initiated, with the following goals: 1. Provide improved service and information to customers 2. Help new staff bridge their initial knowledge gap of RTA policy and procedures 3. Reduce training costs 4. Help reduce average call handling time 5. Reduce escalation to the team leaders and help desk.
Permalink | Friday, January 11, 2002
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