Situate Follow-Ups in Context
Jakob Nielsen's Alert Box: "Make new or follow-up information easily accessible from the location of the original information or transaction." Jakob gives an example of an e-learning site: "We recently tested an intranet's e-learning area as part of our new round of intranet usability research. One of the e-learning area tasks was for users to cancel their scheduled participation in a certain course. Rather than use the intranet's registration management feature, almost all users went straight to the course page where they'd originally signed up. Unfortunately, this page offered no link for withdrawing from the course."Permalink | Monday, December 20, 2004
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