Signature Processes
Lynda Gratton and Sumantra Ghoshal introduce a new term in this MIT Sloan article (abstract only): Signature processes.
A signature process is an internally developed idiosyncratic process that reflects the history and values of the organization. For example, the Royal Bank of Scotland Group having a daily morning meeting of senior execs. This process goes against current thinking, but for this bank it has proved successful.
More than signature processes, I would have preferred the term 'signature practices'. A practice is how things get done in the real world. It brings to light how a team improvises and adapts to changing, complex conditions (usually by throwing the stated process out the window). A signature practice would allow an organization to discover its 'blue ocean' practice, which in my opinion will provide more value.
Permalink | Tuesday, June 14, 2005
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