Ramana Rao: Leveraging Content in Enterprise Knowledge Processes
Ramana Rao: Leveraging Content in Enterprise Knowledge Processes"knowledge work, by its very nature, can not be tied down in strict workflows. The processes are inherently exploratory, creative and analytical in nature. The challenges become evident even in finding documents, never mind using them. Search tools are brittle in that they provide almost no value when you don’t really understand what you are looking for. Besides trying to repair this problem and open up the possibility of other applications beyond retreival, there is also an opportunity to provide "loose coupling" in collaboration and communication processes that are critical in knowledge work. Content can be a bridge between people across time and space an social structure."
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Permalink | Monday, January 12, 2004
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