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McKinsey Quarterly: The Psychology of Change Management

McKinsey Quarterly: The Psychology of Change Management
Each of these conditions is realized independently; together they add up to a way of changing the behavior of people in organizations by changing attitudes about what can and should happen at work.
- Employees will alter their mind-sets only if they see the point of the change and agree with it—at least enough to give it a try.
- The surrounding structures (reward and recognition systems, for example) must be in tune with the new behavior.
- Employees must have the skills to do what it requires.
- Finally, they must see people they respect modeling it actively.
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