McKinsey Quarterly: Helping employees embrace change
McKinsey Quarterly: Helping employees embrace changeWhen it comes to making big changes in an organization—implementing a Six Sigma program, optimizing business processes, adopting a new sales strategy—executives know that the wild card in the pack is their employees’ capacity to adapt to a new order. Although the hoped-for benefits of a major initiative can shrink dramatically if employees misunderstand or resist it, success or failure depends as much on how the change is made as on the project itself. Fortunately, when companies attempt to change, a little improvement goes a long way.
Permalink | Monday, September 09, 2002
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