McGee’s Musings: From managing knowledge to coaching knowledge workersMcGee's Musings: From managing knowledge to coaching knowledge workers
"This approach also leads you to a strategy of coaching knowledge workers toward improving their ability to perform, instead of training them to a set standard of performance. In this respect, knowledge workers are more like world class athletes than either assembly line workers or artists. There are building block skills and techniques that can be developed and the external perspective of a coach can help improve both. But it's the individual knowledge worker who deploys the skills and techniques to create a unique result."
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