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Making common content work on the intranet

Simon Goh has written a thought-provoking piece on managing common content on the intranet.

The intranet comprises broadly of corporate and business common content. Corporate content are stuff such as backoffice processes, policies, templates, news, corporate events and employee benefits. Business content are stuff such as standard contract clauses, services & solutions offerings, project references, document deliverable templates, delivery samples and methodologies.

Regardless of the category, 5 things need to happen for an intranet to be a trusted place for staff to get common content. Common content needs to be:

  • available as soon as they are
  • at the right place
  • well-written
  • accurate, current and comprehensive
  • rid of Redundant, Obsolete and Trivial (ROT) content

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