Louis Rosenfeld: Informational Needs AnalysisLouis Rosenfeld: Informational Needs Analysis
"Each user has a different type of information need depending on what he's trying to find and why he's trying to find it. If we can determine the most common information needs a site's users have, we can select the few best architectural components to address those information needs."
Read the comments section, there are many good insights there.
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