Learning Circuits: Case Study: Knowledge
Learning Circuits: Case Study: Knowledge Portal at CiscoTo manage costs and practice what they preach, Cisco runs a significant amount of internal operations on its corporate intranet, which is critical to customer support. Indeed, exemplary customer service ranks high in the minds of Cisco employees—starting at the top... In addition, Cisco created the service and support manager (SSM) role to provide a single point-of-contact for large clients. This one-to-one relationship gives customers a resource that understands and even anticipates their needs—a role that benefits both Cisco and the customer.
Permalink | Thursday, May 30, 2002
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