Leader to Leader Institute: Five Pillars for Leading the Client-Focused Organization
Leader to Leader Institute: Five Pillars for Leading the Client-Focused Organization"What's the secret for building enduring client relationships? How do you make these relationships the cornerstone of your company’s reputation in the eyes of employees and investors as well as clients? And how do you avoid being overtaken and marginalized by shifting competitive forces to consistently offer superior value to clients? During 20 years as a chief executive, my answer to these questions has never been so simple or emphatic as it is today. It consists of five precepts or pillars: Surround yourself with good people. Invest in them. Listen to them. Align culture and mission. And keep your commitments."
Permalink | Monday, December 08, 2003
Page 1 of 1 pages