KM World: User education for
KM World: User education for KM:The problem we won't recognizeThe observation that KM is more about people and organizational culture than it is about IT is common currency in our field. That observation is translated into a variety of prescriptive forms—don't leave KM to the IT folks, don't assume that if you build it they will come, recognize the importance of social capital, and the list goes on. What has not been adequately recognized, however, is the importance of user education and training.
Permalink | Thursday, November 22, 2001
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