KM World: Knowledge on the run: Sales reps, suppliers and customers need mobile access to KM
KM World: Knowledge on the run: Sales reps, suppliers and customers need mobile access to KM"And it's not only the salespeople and the field service reps who need mobile access to a company’s knowledgebase. A retailer, for example, should know the moment that a supplier cannot fill an order for the hot, new skirt of the season. Even an hour or two delay in sharing that knowledge can mean the difference between profit and loss. That same retailer could receive an alert on a mobile phone, BlackBerry or PDA and tap into the information as it happens, quickly adjusting and finding a new supplier."
Permalink | Friday, March 21, 2003
KM World: Knowledge on the run: Sales reps, suppliers and customers need mobile access to KM
KM World: Knowledge on the run: Sales reps, suppliers and customers need mobile access to KM"One of the key issues in field service has been the ability to provide mobile reps with information about what has occurred on previous calls. Integrating mobile solutions with enterprise knowledgebases enables the rep to access information on the history of the account..."
Permalink | Thursday, February 27, 2003
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