KM review session
A good case study of using simple user research methods to uncover knowledge sharing needs in a large law firm. It's not hard to imagine how such two-level abstraction methods (data -> groups -> themes) can be used in other areas like understanding common work practices, design specifications, etc. I've used a similar approach to understand the competitive landscape for a website project.
Permalink | Sunday, May 28, 2006
Page 1 of 1 pages