KM Method Cards
It’s 7 am on a wonderful Sunday morning in NYC. I’m getting prepared for meeting tomorrow. I’ve brought along the KM Method cards that Straits Knowledge’s Patrick Lambe presented me 2 weeks ago. These cards describe 80 approaches, methods and tools that can be used in a KM context.
I’ve used these cards once before to help me look for solutions to a problem I was facing. The problem was this. In my company, PebbleRoad, we spend a lot of time discussing and brainstorming on an ad-hoc basis. This is done mostly to think-through problems and discuss ideas. All of this is good, but when there’s just three of us in the company, there’s added pressure on managing our time. And then there’s this nagging feeling: I’ve just spent 30 minutes discussing this, did I provide any value?
This is when I opened up the KM cards deck and started browsing through. I picked up the Peer Assist card. Although I know about Peer Assists from a subject matter basis, this time around I was looking for a solution to my problem. So even when the Peer Assist Card mentioned that Peer Assists are done by inviting others from outside the group to provide value, I thought that we could use the same approach for seeking ideas from within the group. Within the next 10 minutes we set up a simple protocol for 'Calling and Hosting Peer Assists at PebbleRoad' that listed what was to be done by the host and what was expected of the peers. We put this up in our internal blog. A few days later we followed the protocol when we had a wireframe discussion, and this time around it felt much better and quicker.
This is where the value of the cards lie: it provides an easy way to quickly navigate through ideas and to try something out. It is also a good learning tool for those who aren’t familiar with KM approaches and techniques.
Back to my meeting tomorrow. This time around I am using the cards to craft a research plan, specifically around gathering insights from subject matter experts. I do believe I won’t be using any single approach, but then, that’s the fun I'm looking for.
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