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KM in Action

I experienced grassroots KM in action when I visited Hong Kong last week. I got into a taxi and asked to be taken to the Peak Tram station, from where I planned to take the tram to the picturesque Victoria Peak. Knowing that most taxi drivers in Hong Kong don't understand English, I was getting prepared to show this one the map when he thrust his mobile phone towards me: he had called one of his English speaking friends to take directions from me. Now I don't know if this person was a friend or an operator from a service offered in Hong Kong, but whatever the case, it was beautiful and memorable evidence of KM in action: the mobile phone was used in context to connect to a knowledge resource to solve a problem just in time.

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