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IT Training: Don’t blame the workmen, blame the tools

IT Training: Don’t blame the workmen, blame the tools
In fact, there’s nothing wrong with knowledge management systems. And there’s nothing wrong with processes that enable people to use them. And there’s definitely nothing wrong with training people to use these systems. But your people should be the starting point for a knowledge management strategy, not the difficult bit at the end.

Permalink | Friday, October 11, 2002

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