Information architect as a change agent
Matthew Clarke nicely brings out the connection between IA and change management. This connection is going to get stronger in the future. I would like to add Kotter's classic book, Leading Change, as one of the best books on the subject.
"This business context, in which organizational factors contribute more to the success or failure of projects than technical factors, is far from unique. In such a context it is insufficient for the IA to contribute just their technical input to the system design: the effective IA must also play a role as an agent of change. Sometimes this role is within the product development team: educating and channeling the team to “take on board” good IA practices. At other times this role is oriented towards the customer: educating the end users and preparing the soil in which the new system will be planted."
[via ColumnTwo]
Permalink | Thursday, October 11, 2007
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