Inc.com: IM Is Here. RU Ready 2 Try It?
Inc.com: IM Is Here. RU Ready 2 Try It?Naturally, IM works best in businesses in which employees are tethered to computers. Large high-tech and telecom companies like IBM and AT&T have used the technology for years. But it's picking up speed in less likely industries. For instance, manufacturers are beginning to use IM kiosks in factories to keep managers in close contact with floor supervisors. Retailers that have been using live chat on their Web sites for the past few years are beginning to use it in-house as well.
Permalink | Thursday, August 01, 2002
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