IBM Systems Journal: The new dynamics ofstrategy: Sense-makingin a complex andcomplicated worldIBM Systems Journal: The new dynamics of strategy: Sense-making in a complex and complicated world
"In this paper, we challenge the universality of three basic assumptions prevalent in organizational decision support and strategy: assumptions of order, of rational choice, and of intent. We describe the Cynefin framework, a sense-making device we have developed to help people make sense of the complexities made visible by the relaxation of these assumptions."
[By Cynthia Kurtz and David Snowden]
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