IBM Developer Works: The Principle
IBM Developer Works: The Principle of Least AstonishmentThroughout the history of engineering, one usability principle seems to me to have risen high above all others. It's called the Principle of Least Astonishment -- the assertion that the most usable system is the one that least often leaves users astonished. Web pages violate this rule constantly, flagrantly, and in ways that produce a great deal of the ill-will that Web designers sometimes face. Web pages astonish users by hiding buttons, providing buttons that don't work, and redefining the basic visual cues that are supposed to allow users to navigate a page...
Permalink | Monday, September 03, 2001
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