HBS Working Knowledge: Reviving the
HBS Working Knowledge: Reviving the Lost Art of DebriefingWith people traveling less frequently, and with fewer people from the same company traveling to the same crucial events, debriefing is now an even more vital means of knowing what your customers think and need, what your competition is doing, and where your industry is headed. Granted, the informal sharing of what employees picked up from a conference, training seminar, or client meeting will always be an important information channel. But a systematic approach to debriefing that is woven into the fabric of organizational life can enhance the frequency and richness of that informal exchange.
Permalink | Tuesday, May 21, 2002
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