Enterprise Expertise Management Systems and Organizational Reality
Dennis D. McDonald shares his thoughts on building an expertise management system. Like all such systems, it all makes sense in theory, but unless there's a good understanding of how knowledge plays out in the organization, this is going to be yet another of those that tried to capture human-ness. Dorothy Leonard's Deep Smarts tries to capture this kind of fluidity that exists in orgs. So that book could be starting point. [thanks steptwo]
Permalink | Tuesday, July 18, 2006
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