EContent: It’s All in What You Know: Internet Information and Expert Referral Services
EContent: It's All in What You Know: Internet Information and Expert Referral ServicesExpertise can be acquired through education and experience. It can also be programmed in. The most interesting and dynamic developments in online expert services may be in the area of automated expertise. In increasing numbers, companies are using software "experts" to leverage their proprietary knowledge bases, assisting internal users in navigating through complex but well-defined areas, such as employee benefits information, or, like Jeeves, providing automated tech support and customer service through Web-based "self-help" systems.
Permalink | Wednesday, November 27, 2002
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